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Services
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About
Us
Background,
Mission, Aims, Vision and Values
Background
TAGEERO is derived from East African languages where in Somali it means “Support”
and in Arabic it means “help” – which is the core objective of the organisation.
Tageero-, is a non-profit making organisation based in the London Borough
of Hillingdon. It was established in 2002 to promote the interest of refugee
and asylum seekers in Hillingdon, to provide services that will facilitate access
to health services, employment, housing, training and education and empower refugee
women.
It is a growing organisation and is being recognised for its contribution
to mental health services and its ability to respond to the needs of its service
users.
Charitable status
Tageero is a registered charity and its objectives are to promote charitable
purposes for the benefit of its beneficiaries in the London Borough of Hillingdon.
Our Mission
To provide a range of free and high quality services who reflect the needs and
aspiration of service users. These services include employment support, advice
and information, mental health support, youth services and community development
projects.
Aims
- To contribute towards mental health services by developing a range of accurate
and holistic services to meet the needs of our clients
- To assist refugees and asylum seekers to take advantage of sefl-development
opportunities by providing a range of meaningful services
- To provide a forum for the development of equal and quality services for
refugees and asylum seekers in Hillingdon
- To ensure the highest quality organisational policies and practices, as benefits
a refugee agency.
- To be financially secure and have sustainable funding for service delivery/
We do this by:
- Advance the views, needs and ambitions of people with experience of mental
distress
- Promoting inclusion by challenging discrimination
- Inspiring the development of equal and quality services, which reflect expressed
need and diversity
- Influencing policy through campaigning and education
Vision
Tageero’s vision is to assist refugee and asylum seekers communities to integrate
into the wider community
Our Values
TAGEERO services are based on values that it shares with and members, these values
are fundamental to its operations. They are:
- Centered: people have a right to be informed about the services
and treatments available locally so they can make informed choices
- Quality: that our services are meaningful, relevant and
consistently delivered to our users to a high standard including the work of
external service providers.
- User centered: that our development are user led and beneficiaries
consulted and represented at all stages.
- Holistic: that our services support the development of our
service users.
- Equal Opportunities: that we deliver our services so that
our users receive maximum benefits.
- Partnership: that we work with other organisations to maximise
resources and achieve our aims.
Statement of Service:
The Tageero is an advice centre and community resource providing professional,
confidential and impartial advocacy, advice, information and guidance on Employment,
Training, Education, Careers and health.
Tageero is part-funded by Hillingdon Council, Big Lottery Fund and Paradigm housing.
The service of the centre are free to eligible users and are available to all
adults living in London Borough of Hillingdon neighborhood and to those who live,
study or work in the London borough Hillingdon. Young people aged 13-19 living
or studying in Hillingdon is able to see a Connexions personal Advisor who is
based at the centre. Users who are unemployed and living in Hillingdon are given
priority access to the services on offer.
What we can offer and the information we hold:
- Drop-in access on Mon/Tues/Wednesdays/Thurs/Fri to information/advice about
further/higher education and local training courses
- One-to-one guidance, job-search support, including CV/cover letter and application
form help (and free use of computers for the purpose of job-hunting and researching
training opportunities ) by appointment.
- Access to information about education, career advice and local training/job
opportunities (Free internet access)
- Advice and support to acquire British citizenship.
- English classis/ESOL courses.
- Connexions services for 13-19 year olds living or studying in the London
Borough of Hillingdon.
- General advice support on: housing and welfare benefits to all
- Advocacy and general support services to refugees and asylum seekers using
Hillingdon mental health services.
- One-to-one Information, Advice & guidance (careers) interviews for adults
by appointment and at selected outreach venues in Hillingdon.
- Local community information about groups, activities, and events.
- Information on local volunteering opportunities.
- Information about other specialist’s agencies (such as law centre’s, CABs,
health groups, etc) for referral purposes.
TAGEERO is not able to provide:
- Clinical services
- Legal advice
- Mediation service
WE MAKE REFERRAL TO ALL APPROPRIATE AGENCIES IN HILLINGDON
NB: CLIENTS DECISION TO USE SERVICES
The information stock held is monitored and maintained so as to
ensure it is kept current and relevant to users.
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Naima
Naima lives in a tiny, two-room flat in Hayes-Middlesex. She is unable to open
the windows in the dark, airless bedroom where she sleeps with her four-month-old
son, Mahat, because they are boarded up with metal sheeting.
Naima is a long way from her home town of Merca, overlooking the Indian Ocean
60 miles south of the Somali capital Mogadishu, where the regular calls to prayer
were interrupted by occasional ruptures of gunfire. When she ventures outside,
she would like to be able to speak to local people,but knows only a handful of
English words.
"I am learning English from the TV,” she says.
“I want to go to school but who is going to take care of my child?"
"I was pregnant and there was nobody left to protect
me. I knew I had to escape for the sake of my unborn child."
Since its opening in November 2003, Naima has been a regular visitor to the services
in Hayes run by TAGEERO, which offers isolated refugee women support and advice
and the chance to form social networks.
"The Tageero’s staff and volunteers are very good
friends to me”. “They helped a lot both as professional and emotional support”.
Other Somali women come and I can talk in my own language. It makes me feel less
lonely. All I want is to be safe and healthy and live in peace."
© Tageero 2008. Photograph by M Yusuf.
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